Menu
Feedback
Start here

Known issues

Known issues
Error generating subscription order ''The same item cannot have more than one SLA selected'
Order Management
ID: 658185
Backlog
Published on9/29/2022
Last updated on11/25/2022
1 min read

Summary

In subscription order scenarios where the same purchase item ends up divided into different entries, such as the purchase of 10 units of the same item being presented as 7 units (A) and 3 units (B), the execution flow of the subscription cycle may eventually choose different delivery methods between item A and B, even if they are the same SKU. In this situation, the error "The same item cannot have more than one SLA selected" will be generated. This cross-selection can happen when evaluating which is the cheapest delivery method for each item (A and B, separately).

Simulation

Simulating this scenario requires a very complex combination of variables between the systems involved in the purchase flow.

Workaround

N/A

Contributors
1
Photo of the contributor
+ 1 contributors
Was this helpful?
Yes
No
Suggest Edits (GitHub)
Contributors
1
Photo of the contributor
+ 1 contributors
On this page
Still got questions?
Ask the community
Find solutions and share ideas in the VTEX Community
Join our community
Request VTEX support
For personalized assistance, contact our experts
Open a support ticket
GitHubDeveloper PortalCommunityFeedback