Duplicated payments with the same information sent to the gateway, leading to transaction cancellation.

It is possible to confirm the scenario by checking some information, such as:

• The error log returned in the transaction

Ex:

PaymentGateway Transaction value (111503.00) is not equal to payments sum (223006.00).

Using the API https://{accountName}.vtexpayments.com.br/api/pvt/transactions/{transactionId}/payments, check the number of objects in the transaction.payments array. If two objects are found, this KI fits with the scenario.

Simulation

It is not possible to simulate

Workaround

There is no workaround available.