Campaign promotions not working at the Search when multiple campaigns are applicable
Intelligent Search
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ID: 1207746
Backlog
Published on10/16/2025
 • 
Last updated on10/16/2025
1 min read
Summary
When more than one campaign value is present in the session/segment, promotions are not triggered correctly. None of the campaigns will be considered.
Simulation
- Create two campaigns for a given context;
- Create a promotion with a percentage discount for any of these campaigns;
- Login with a customer that is able to receive both campaigns;
- Observe the Segment cookie with two campaigns, following the pattern "aaaaaaaa-aaaa-aaaa-aaaa-aaaaaaaaaaaa,bbbbbbbb-bbbb-bbbb-bbbb-bbbbbbbbbbbb"for its string;
- Observe the promotion won't be applied to the expected products.
Workaround
There's no workaround available, but the promotion will work properly if only a single campaign is applied to the context.