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Campaign promotions not working at the Search when multiple campaigns are applicable
Intelligent Search
ID: 1207746
Backlog
Published on10/16/2025
Last updated on10/16/2025
1 min read

Summary

When more than one campaign value is present in the session/segment, promotions are not triggered correctly. None of the campaigns will be considered.

Simulation

  • Create two campaigns for a given context;
  • Create a promotion with a percentage discount for any of these campaigns;
  • Login with a customer that is able to receive both campaigns;
  • Observe the Segment cookie with two campaigns, following the pattern "aaaaaaaa-aaaa-aaaa-aaaa-aaaaaaaaaaaa,bbbbbbbb-bbbb-bbbb-bbbb-bbbbbbbbbbbb" for its string;
  • Observe the promotion won't be applied to the expected products.

Workaround

There's no workaround available, but the promotion will work properly if only a single campaign is applied to the context.

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