If you have already enabled two-factor authentication login but made a mistake during the configuration or lost access to your two-factor authentication app, you might not be able to access your VTEX account.

To regain access to your account, follow these steps:

1. Go to VTEX Admin to see your account's login page.
2. Enter your email address.
3. Click Continue.
4. Click Forgot password.
5. You will receive an access code by email. Enter the code you received in the field provided.
6. Enter a new password for your account and click Set new password.

Once you have regained access to your account as described above, you can reset the two-step verification app by following these steps:

1. In the top bar of the VTEX Admin, click your profile avatar, indicated by the initial letter of your email address.
2. Click User Settings.
3. In the Authentication, click on the 2-Step Verification row.
4. Select Google Authenticator app.
5. Click Setup orChange, if you already have an authenticator app configured.
6. In case you do not have the Google Authenticator (App Store / Google Play), install it on your mobile device.
7. Scan the QR code using the Google Authenticator app.
8. Click Next.
9. Enter the code that appears in the app in the field indicated on the page.
10. Click Confirm.