To request a new VTEX environment, please contact Support by selecting the Sales option and the request type New additional environment. Learn more in the article Opening tickets with VTEX Support.

Adding a new environment may incur additional costs, as stipulated in your contract. If these costs aren't covered, mention it in your request so that a contractual addendum can be issued.

VTEX provisions new environments without replicating configurations or content from the main environment. After creating the environment, you'll need to configure and customize it by adding layout, products, trade policies, and integrations based on your needs.

To add an ecommerce store independent of the existing one and associate the same catalog with a different domain URL, configure a multistore. This option doesn't generate additional costs.

When requesting a new environment, include the following information:

• Email of the sponsor user.
• Name of the new account.
• Business type of the environment:
  • QA (Quality Assurance): For teams to test and validate new features before deploying them to production.
  • B2C (Business to Consumer): For ecommerce operations targeted at end consumers.
  • B2B (Business to Business): For sales transactions between companies, with features tailored to corporate clients.
  • B2B+B2C: For both B2B and B2C models in a single environment.
  • B2E (Business to Employee): For internal sales and transactions within a company.
  • MKP B2E (B2E Marketplace): For marketplaces targeted at company employees.
  • MKP B2B (Marketplace B2B): For marketplaces focused on business-to-business transactions.
• Estimated go-live date.
• Implementation partner. If you don't have one, enter Own development.
• Estimated account revenue for the next 12 months.