To terminate a contract, your store cannot have any past due debt with VTEX.Should there be any, it must be settled for the process to proceed. See [how to pay your invoice](https://help.vtex.com/en/tutorial/como-baixar-boletos-e-notas-fiscais-da-vtex--tutorials_653" target="_blank).

To request the contract termination, please contact our financial team through a ticket. Creating a ticket will generate a response from VTEX. After this contact, you must send the required documents.

The required documents are:

1. Articles of association
2. Legal representative’s data

After you submit these documents, we will send you a contract termination that must be signed and sent back to us so that we can deactivate your store environment.