Capturing the IP of an order

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To retrieve the IP of a customer that placed an order at your store, you can analyze information on the payment made, which will inform it.

Retrieve the IP manually

When you open an order, click "See transaction details" in the payment box:

${"base64":" ","img":{"width":1193,"height":507,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":24111,"url":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/tutorials/payments/transactions/how-to-capture-the-ip-of-an-order_1.png"}}$

Finally, the IP is visualized on the top right corner:

${"base64":" ","img":{"width":1210,"height":471,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":20493,"url":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/tutorials/payments/transactions/how-to-capture-the-ip-of-an-order_2.png"}}$

See more details on How to visualize the order detail

Get the IP by API

To capture the IP by integration, it is possible to check the API Get Order with the orderID.

See documentation of API OMS

Once the Order Json is obtained, it is possible to capture the transactionId and check the API Get Transaction Details with the transaction ID.

See documentation of API Transaction

Finally, from this last call it is possible to check the ipAddress field.