VTEX regrets a client's decision to withdraw and understands that the needs and circumstances of business partners can change. Although we regret the decision to terminate a contract, VTEX is committed to making this process as simple and transparent as possible to ensure a smooth transition.

To terminate a contract with VTEX, you must contact billing support. As for Brazil, Argentina, and Colombia, you must follow the guidelines in the following articles:

• Requesting contract termination in Brazil
• Requesting contract termination in Argentina and Colombia