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Commercial support

Besides the resources provided in the initial agreement with VTEX, you can purchase solutions and activate other features to expand your business operation. To do so, commercial support will guide you on:

You can open a commercial support ticket if you need support with other topics or buy an add-on solution. Start by exploring the Help Center articles and checking the sections below.

Requesting an additional trade policy

Trade policies define the sales conditions and strategies for a sales channel, such as the store itself, marketplaces, physical stores, or B2B models. An operation can have a single trade policy or multiple policies; the business model determines the number of trade policies that will be associated with the account.

To decide whether to request additional trade policies, you need to understand if the account needs an additional or multistore environment. The Accounts and architecture article explains these concepts.

Requesting a new environment

Only the main account can request new environments, which can be for testing (QA), B2C, B2B, and others. This request is made through VTEX Support.

Depending on your business model and strategy, you may need to request a new environment. To do so, you need to understand multistore and additional environments, as explained in the article Accounts and architecture.

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