Known issues
Error generating subscription order ''The same item cannot have more than one SLA selected'
Error generating subscription order ''The same item cannot have more than one SLA selected'
ID: 658185
Backlog
Published on 9/29/2022
•
Last update on 11/25/2022
Summary
In subscription order scenarios where the same purchase item ends up divided into different entries, such as the purchase of 10 units of the same item being presented as 7 units (A) and 3 units (B), the execution flow of the subscription cycle may eventually choose different delivery methods between item A and B, even if they are the same SKU. In this situation, the error "The same item cannot have more than one SLA selected" will be generated. This cross-selection can happen when evaluating which is the cheapest delivery method for each item (A and B, separately).
Simulation
Simulating this scenario requires a very complex combination of variables between the systems involved in the purchase flow.
Workaround
N/A