The steps described in this article use Google Chrome. Since this tool is not part of VTEX, it may be updated without notice.

We have written this article in response to a frequent query from users of the VTEX platform: what is the reason for a promotion to be applied to an SKU when apparently it should not be?

To find out what promotions are being attributed to an SKU, we have to analyze its priceTags.

1. Go to the product shopping cart.
2. In Google Chrome, go to Developer Tools (Ctrl+Shift+I).
   
3. Select the tab Network and press F5 to record the reload.
   
4. After loading, press Ctrl+F to search in the Developer Tools window, and look for “orderform”.
   
5. Click on orderform and go to items After clicking on items, click on the numbers (0, 1, 2 etc.) to see the details of the product you want. In our example, since there is only one item, it is represented by the number 0 in the array.
   
6. After clicking on the  number, scroll down to priceTags Click on priceTags and then on the numbers (0, 1, 2 etc.) to see the details of the promotion you want. In our example, since there is only one promotion, it is represented by the number 0 in the array. After this, look for the identifier of the promotion.
   
7. Open another tab, and go to URL https://{accountName}.vtexcommercestable.com.br/admin/rnb/#/benefit/{identifier}. This is the promotion that is being applied to the product in the cart. Check the configurations of the promotion and see whether the conditions apply to the SKU in question.
   

• How promotions work
• Identifying promotions applied to the cart