Troubleshooting

I haven't received the email with the report exported from Master Data v1

---
title: "I haven't received the email with the report exported from Master Data v1"
id: 1zUBgmgkgMZyHyy0veR7Oj
status: PUBLISHED
createdAt: 2022-10-17T19:56:25.618Z
updatedAt: 2024-11-08T19:24:55.587Z
publishedAt: 2024-11-08T19:24:55.587Z
firstPublishedAt: 2022-10-17T19:59:15.174Z
contentType: tutorial
productTeam: Master Data
author: 1malnhMX0vPThsaJaZMYm2
slugEN: i-havent-received-the-email-with-the-report-exported-from-master-data-v1
locale: en
legacySlug: what-to-do-when-my-report-does-not-reach-my-inbox
subcategoryId: 2Q0IQjRcOqSgJTh6wRHVMB
tags: Master Data v1, Report, Export
---

When [exporting a report with data from Master Data v1](https://help.vtex.com/en/tutorial/exporting-data--tutorials_1125), the report is sent to the email address entered during the export. However, the email may take longer than expected to arrive in your inbox.

## Solution

You can access the report in Master Data by following the steps below:

1. In the VTEX Admin, go to **Store Settings** > **Storefront** > **Master Data**.
2. Click **Exports**.
3. Make sure you are in the **Applications** tab.
4. In **Export Status**, identify the row of the report you want to access.
5. If the **Status** is **Completed - Download**, click `Download` to download the file.

    ![download-report-en](https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/troubleshooting/Store%20operations/i-havent-received-the-email-with-the-report-exported-from-master-data-v1_1.png)

    If the **Status** is **Running**, wait for the export to complete and then repeat the steps.

Thus, you can download the report even if the original email has not reached the requester.