Known issues
Unable to upload spreadsheet Images with host services using protocol encryption protocol SSL1.3
Unable to upload spreadsheet Images with host services using protocol encryption protocol SSL1.3
ID: 851911
Backlog
Published on 6/28/2023
•
Last update on 6/28/2023
Summary
When the images host of the spreadsheet uses a protocol encryption protocol SSL1.3, a error appears when trying to upload the spreadsheet:
"Fail to process record. Make sure your worksheet data is consistent and try again. Error details: An error ocurred while sending the request."
This error happens because our windows service only allows older versions like 1.2 or 1.1.
Simulation
- Use a host with a more recent protocol version;
- Try to upload a image, using spreadsheet, that is hosted there;
- Check that the error message appears.
Workaround
Use a different host or validate with the host to use an older version.