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SKU KIT weight differs between shipping simulation and registration (admin)
Marketing & Merchandising
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ID:
Backlog
Published on9/29/2017
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Last updated on12/22/2022
1 min read

Summary

A SKU KIT should weigh the sum total of its components. When a KIT is being created, the system should increment the weight of each component to the weight of the KIT, however, this is only happening when the KIT (Parent) is edited and updated. The main impact is seen in the shipping simulation, since the KIT often appears as having a much heavier weight than in reality.

Simulation

To simulate, manually create a SKU KIT through admin. This article describes each step needed when registering a KIT: Kit Registration

Workaround

To overcome this behavior, as soon as you notice this divergence, access the SKU KIT (Parent) through admin and click on the save button (either by applying changes or not). The same process can be done by spreadsheet. After this step, wait a few moment for the indexation to finish.

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