Encoding error in Apple Mail App

Known issues

ID:

Backlog

Published on 6/26/2018

•

Last update on 12/22/2022

Summary

Apple Mail APP has a bug in the email subject encoding when it has a special character. The subject contains =?UTF-8?Q?S at its beginning.

Apple community link: https://discussions.apple.com/thread/2811597?tstart=0

Simulation

Mount an email sending trigger that has a special character in the "Subject" of the email.

Result:

${"base64":" ","img":{"width":750,"height":1334,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":164402,"url":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/known-issues/Master%20Data/encoding-error-in-apple-mail-app_1.png"}}$

Workaround

Do not use special characters in e-mail subjects.