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Frequently asked questions
Kitlook is not displayed in the shop window
Published on2/20/2019
Last updated on9/17/2020
1 min read

Lookbook Creation: it's possible that the product images will not appear in the shop window, even if they have already been inputed.

This can happen because of the Label. This identification works like a "tag" that organizes your site's page template.

Attention: it's worth noting that the Label field is mandatory and does not support the use of special characters, accents or blanks.

As much as the store sets up all products and their respective SKUs, if the Label field is empty, the Lookbook view does not work.

Bellow, learn how to set this feature up.

Fill in the Label field

  1. Access the Catalog;
  2. Click Products and SKUs;
  3. Click the product you want to set up;
  4. Go to the Images tab;
  5. Enter a term to populate the Label;

{"base64":"  ","img":{"width":1543,"height":687,"type":"jpg","mime":"image/jpeg","wUnits":"px","hUnits":"px","orientation":1,"length":90754,"url":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/faq/marketing-and-merchandising/kitlook-is-not-displayed-in-the-shop-window_1.jpg"}}

  1. Click Save.

Done! Your Lookbook should display all images correctly after this procedure. Do not forget to save the Label code, otherwise the setting will not be updated.

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