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I've activated a product subscription, but it doesn't appear on the site. Why?
I've activated a product subscription, but it doesn't appear on the site. Why?
Published on 1/28/2019
Last update on 4/30/2021

Warning: there are two ways to configure collections, through the CMS or the Collection module (Beta). This article is about how to configure collections through the CMS.

Whenever you change or create a subscription, you need to reindex your SKUs to make it work properly. In doing so, you will be saving the information that such SKU has an attachment (in this case, subscription) and should be treated differently.

To re-index only the subscription SKUs, not your entire base, you can create a collection with the SKUs that are part of the subscription and manually include them so that only these SKUs are reindexed.

For manual inclusion of specific SKUs, follow these step-by-step instructions:

  1. In the Admin, enter the CMS.
  2. Click the CMS folder.
  3. Then, in Product Clusters (Collections).
  4. Click New collection.
  5. Name your Collection (the other fields are not to be filled).
  6. Insert the SKUs in the field and separate them with commas.

{"base64":"  ","img":{"width":709,"height":419,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":18079,"url":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/faq/Marketing%20&%20Merchandising/i-ve-activated-a-product-subscription-but-it-doesnt-appear-on-the-site_1.png"}}

Finally, give a name to the Group of your Collection and click Save Group.

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