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Troubleshooting price divergence errors in marketplace orders
Troubleshooting price divergence errors in marketplace orders

In the VTEX Admin, in Marketplace > Connections > Orders, the price divergence error message on the interface is as follows:

The order price in the marketplace is different from the price determined by VTEX. To automatically integrate orders with price divergence in the OMS, go to Orders > Orders management > Order authorization and configure a Price Divergence rule.

When the price set by a seller is different from the price offered by the marketplace, orders placed on marketplaces may not be processed correctly. In VTEX, the Orders Authorization flow allows the control and automatic approval of these orders, based on the configuration that the seller makes of a Price Divergence rule.

To activate the Orders Authorization flow for native connectors, you need to configure a Price Divergence rule. Only users with Super Admin (Owner) or OMS Full roles can do this.

Once you have configured the Price Divergence rule, it will apply to all marketplaces where you are a seller.

For VTEX marketplaces, external marketplaces and certified connectors (partners), as long as the Price Divergence rule has not been created, orders with price divergence error are automatically approved.

For native connectors, while the seller does not configure the Price Divergence rule, orders with price divergence are retained. You can track them in your VTEX Admin by clicking on Marketplace > Connections > Orders.

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