This feature is in beta, which means that we are working to improve it. If you have any questions, please contact our Support.

To use the feature, it is required to have franchise accounts associated with the main account.

The Operational Capacity page allows you to manage the sellers' capacity to receive and handle the store's orders to optimize your logistics network. You can monitor the order allocation between sellers and perform actions to improve order allocation between them.

A good seller operational capacity management leads to the following advantages:

• Better reallocates product demand between different sellers' warehouses.
• Optimizes order shipping times by avoiding overloading sellers.
• Improves the shopping experience for customers, who receive their orders on time.

When you go to the VTEX Admin under Shipping > Operational Capacity, you will find a page like the one below:

The sellers displayed on the interface are your operation's sellers, previously configured by our team. To add a new seller, contact our Support team.

The chart shows the following data:

• Total sellers: Total number of sellers in your operation.
• Active: Number of sellers receiving new orders.
• Paused: Number of sellers who are paused and not receiving new orders.
• Number of sellers that exceeded capacity: Number of sellers that received more orders than their configured limit. You can view results from the last 7 days or 28 days.

The Operational Capacity page displays the following information:

Column	Description
Name	Identification of the seller to which the operational capacity refers.
Capacity Usage	Percentage of operational capacity used on the day. Example: A seller with the capacity to handle 100 orders has used 80% of its capacity for the day. Therefore, they can only receive 20 more new orders that day. In this column, an alert icon is displayed when the seller reaches 100% of their capacity, so they cannot receive any new orders for the day. You can edit the operational capacity of sellers individually or in bulk, as detailed in the Editing operational capacity of sellers section.
Status	Status of the seller's operational capacity, which can be of two types: Active: The toggle switch is activated, and the seller can receive new orders. Paused: The toggle switch is deactivated, and the seller cannot receive new orders. To choose when to pause a seller, see the section Choosing between pausing or increasing operational capacity.

When you click a seller, you are redirected to the seller's details page, which will be seen below.

In the VTEX Admin, under Shipping > Operational Capacity, you can do the following:

• Search for sellers
• Filter sellers
• Activate and pause sellers' operational capacity
• Edit the seller's operational capacity unit

Using the search bar, you can search for sellers by their name.

You can associate the search for sellers with the filter by status. If your search did not return any results, make sure no filters are active.

You can filter the listed sellers by their status by clicking Status and selecting Active or Paused. Then click Apply.

To clear the applied filters, click Status > Clear.

A seller will have the Active status if the toggle switch is activated, and the Paused status if the toggle switch is deactivated. To change the operational capacity status of a single seller, click the toggle switch in the corresponding row and confirm the change by clicking Pause/Activate.

To activate or pause the operational capacity of multiple sellers, follow these steps:

1. In the VTEX Admin, go to Shipping > Operational Capacity, or type Operational Capacity in the search bar at the top of the page.
2. Select the sellers you want by clicking the checkboxes next to their names. You can select all the sellers by clicking a checkbox and then clicking Select all.
3. Click More actions.
4. Click Activate or Pause, as desired.
5. Confirm by clicking Activate or Pause, as desired.

The seller's operational capacity considers the number of orders or order items. To edit the operational capacity of one or more sellers, follow the steps below:

1. In the VTEX Admin, go to Shipping > Operational Capacity, or type Operational Capacity in the search bar at the top of the page.
2. Select the sellers you want by clicking the checkboxes next to their names. You can select all the sellers by clicking a checkbox and then clicking Select all.
3. Click Edit Capacity.
4. Choose the Operational Capacity unit:
   • Number of orders: The seller's operational capacity will be based on the number of orders.
   • Number of items: The seller's operational capacity will be based on the number of items in an order.
5. Click Save Changes.

The platform has some restrictions regarding comprehensive sellers. Learn more in the Comprehensive seller operational capacity section.

In the VTEX Admin, under Shipping > Operational Capacity, when you click a seller, you are redirected to their details page, where you can:

• Pause and activate the seller's operational capacity
• Monitor capacity usage
• Edit the address associated with the seller
• Edit the seller's operational capacity

At the top right of the seller's details page, you'll find a toggle switch to activate or pause their operational capacity:

• Activate: Enable the toggle switch for Active and click Activate.
• Pause: Toggle the switch for Paused and click Pause.

The platform has some restrictions regarding comprehensive sellers. Learn more in the Comprehensive seller operational capacity section.

The Operational Capacity Status chart shows, in real time, the percentage of the seller's capacity that has already been used, as in the image below:

The chart shows the following periods:

• Today
• Tomorrow
• Date of the next two days

If you set up the Continue to receive orders by consuming the capacity of the following days rule for the seller, the chart will display the percentage of operational capacity for the following days already used for orders from previous days. Learn more in Editing the seller's operational capacity.

To edit the seller's address or identification name in Operational Capacity, follow the steps below:

1. In the Basic Information section, click Edit Basic Information.
2. Change the desired information.
3. Click Save Changes.

In the Operational Capacity section, you can see the seller's current operational capacity settings for each day of the week, as in the following image:

To change these settings, follow the steps below:

1. In the Operational Capacity section, click Edit.
2. Change the desired options:
   • I - Operational Capacity Unit
   • II - Capacity
   • III - Rule
3. Click Save Changes.

Below are the field descriptions mentioned in the instructions.

I - Operational Capacity Unit

Choose whether operational capacity is defined by the number of orders or items. The number of items considers the items of all the orders placed that day.

II - Capacity

Set the seller's operational capacity limit for each day of the week. The system does not set a maximum value.

When the configured limit is reached, your store keeps receiving new orders, which can be allocated to other sellers or to the same seller but within the capacity for the following days. This will depend on the rule you choose.

III - Rule

Choose the rule for when the seller reaches maximum capacity for the day:

• Continue to receive orders by consuming the capacity of the following days: The seller keeps receiving new orders when the capacity is reached, which are allocated to the capacity of the following days. The delivery promise for the next orders is adjusted at checkout. You can't configure this period in hours because it automatically adjusts to correspond to the number of following days allocated.
  • If you choose this rule, determine the number of following days to allocate orders that exceed the current day's capacity.

  Example: A seller sells chocolates, and its operational capacity today reached 100%. The seller keeps receiving new orders, but they will be handled the next day, as the team can only handle orders already scheduled for today. At checkout, the delivery promise for new orders now displays a day later, as the orders will be handled tomorrow. If tomorrow's capacity is consumed today, new orders will be allocated for the day after tomorrow and handled in two days. This is because the store has set up a period of three days to receive orders by using the following days' capacity.

• Pause this seller until the end of the day: Once a seller reaches their capacity limit for the day, they stop receiving new orders, which are allocated to other sellers.

To decide whether the best strategy for your business is to edit a seller's operational capacity or pause them, it's important to understand the following:

• Paused seller: The seller stops receiving new orders until they are reactivated. Even if the rule Continue to receive orders by consuming the capacity of the following days is configured, new orders are not accepted.

  Example: The seller's store had problems with their facilities, affecting the handling of new orders. In this case, it is strategic to pause the seller and only reactivate them once they are able to handle orders again.

• Seller reached the maximum limit: When the seller reaches 100% capacity, they stop receiving new orders for that day. However, their operational capacity becomes fully available the next day, and they automatically receive new orders.

  Example: On Christmas Eve, the seller reached its maximum capacity for the day and could not handle more orders, so it would not be worth increasing the seller's operational capacity. Since new orders can be handled the next day, there's no need to edit the seller, as their capacity will reset and be available to receive new orders again.

When customers don't enter their location on your store, they can see your store's products (seller 1) and those from comprehensive sellers.

Due to a platform limitation, when you deactivate the operational capacity of a comprehensive seller, their products are still displayed on the store, but customers can't buy them. We therefore recommend leaving the comprehensive sellers' operational capacity enabled at all times.