Invalid authentication code

1 min read

If you have disabled and re-enabled two-factor authentication, and when logging into the platform the message ""Invalid authentication code"" appears, click on ""Learn More"" and follow these instructions:

Access the Microsoft Authenticator app on your phone and select the profile.

${"base64":" ","img":{"width":1080,"height":1850,"type":"jpg","mime":"image/jpeg","wUnits":"px","hUnits":"px","orientation":1,"length":109130,"url":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/tutorials/weni-by-vtex/weni-by-vtex-overview/invalid-authentication-code_1.jpeg"}}$

When selecting the profile, a new window will open. Click on the gear icon.

${"base64":" ","img":{"width":720,"height":1236,"type":"jpg","mime":"image/jpeg","wUnits":"px","hUnits":"px","orientation":1,"length":97700,"url":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/tutorials/weni-by-vtex/weni-by-vtex-overview/invalid-authentication-code_2.jpeg"}}$

A new window will open. Click on ""Remove account.""

${"base64":"data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAIAAAAECAIAAAArjXluAAAACXBIWXMAAA7EAAAOxAGVKw4bAAAAJ0lEQVR4nAEcAOP/AAAnSgAVOADL1NzG0NgA/fz9////APv7/Pv7/LrmEX+UmlU0AAAAAElFTkSuQmCC","img":{"src":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/tutorials/weni-by-vtex/weni-by-vtex-overview/invalid-authentication-code_3.jpeg","width":719,"height":1233,"type":"jpg"}}$

After completing this process, follow the instructions provided on your login screen, under the section for setting up two-step verification.

${"base64":"data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAQAAAADCAIAAAA7ljmRAAAACXBIWXMAAAsTAAALEwEAmpwYAAAAMklEQVR4nAEnANj/AO7u7vT19cfHx5SVlQDW1tbx8PAKCAirqqoAytLSw8vLjJSU0trYFBIaJ8N+vUsAAAAASUVORK5CYII=","img":{"src":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/tutorials/weni-by-vtex/weni-by-vtex-overview/invalid-authentication-code_4.png","width":1366,"height":1070,"type":"png"}}$