At VTEX, it is possible to integrate with the payment provider Cielo. Through this connector, your store can offer payment transactions in physical stores (VTEX Sales App), using points of sale (POS). For more information access What is VTEX Sales App?.

To use the Cielo provider in your store through other online sales channels (except VTEX Sales App), visit Setting up payments with CieloEcommerce.

To use the Cielo provider in the VTEX Sales App, you need to:

• Configure keys in the Cielo environment
• Configure Cielo connector (VTEX Sales App) on VTEX
• Configure payment condition

Settings configured in an environment external to VTEX may be discontinued or modified without prior notice. Please check your Cielo account for the latest information.

The following steps describe the minimum configurations to be carried out so that the Cielo connector is properly configured. Other personalized settings applied to customers, enabling specific payment methods or particular features of the platform, must be carried out in accordance with Cielo's documentation.

1. In the VTEX Admin, go to Store Settings > Payments > Settings, or type Settings in the search bar at the top of the page.
2. In the Payment Conditions tab, click on the + button.
3. Click on Venda Direta Debito or Venda Direta Credito.
4. Under Process with provider, select the previously configured connector.
5. Activate the condition in the Status field.
6. If you want to use an anti-fraud system, select the option Use anti-fraud solution.
7. If you want, you can also configure special payment conditions.
8. Click Save.

After completing these steps, the Cielo provider may take up to 10 minutes to appear as a payment option in your store's VTEX Sales App.