On VTEX, you can determine business hours for your store’s carriers in the shipping policy. You can configure pickup time and shipping window periods available for the carrier.

To configure a carrier’s business hours in your store, in your VTEX Admin go to Shipping > Shipping strategy. You can create a shipping policy or edit an existing one.

The way you configure working hours will influence the delivery time calculation. These configurations can be made on the shipping policy’s details page, in the following options:

• Shipping Window: periods in which the carrier ships items to customers.
• Pickup Time: timetables in which the carrier picks up items for delivery.

1. In the Shipping policy, in the Business Hours section, click the Shipping Window card.
2. If you wish to activate the option Accept purchases outside working hours, enable the toggle switch. Otherwise, leave it deactivated.

To authorize the carrier to receive orders on weekends, this toggle must be marked as Active. Even if Saturdays and Sundays are configured as valid windows, activating the toggle is mandatory to authorize the carrier to receive orders outside business hours.

When this option is enabled, the order shipping calculation is influenced, and the period from order placement to the carrier's business time is added to the total shipping time.

3. Select the Day of the week, as well as the Start time and End time for shipping items to customers.
   • Day of the week: days on which carriers make deliveries.
   • Start time: the time the shipping window starts.
   • End time: the time the shipping window ends.
4. If you want to add a new window period, click Add shipping window.
5. Click Save changes.

1. In the Shipping policy, in the Business Hours section, click the Pickup Time card.
2. Select the Day of the week.
3. Select the Pickup time.
4. If you want to add a new pickup period, click Add pickup time.
5. Click Save changes.