Opening tickets

Onboarding guide

Support at VTEX

Opening tickets

Access to a VTEX account gives you access to the support dashboard to monitor your tickets. You can open a ticket by:

Accessing the support page.
Going to any Help Center page and click Support at the top or Contact Us at the bottom of the page.
Accessing the VTEX Admin, click the ? question mark icon in the Information Center and choose the Talk to Our Experts option.

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Learn more about how to open a ticket and ticket types in the article Opening tickets to VTEX support.

Support types

When opening a ticket, you need to select the type of support, which can be:

Technical support: For issues or technical questions regarding the platform or VTEX solutions such as Add-on solutions.
Billing support: For agreements or financial issues related to the store and VTEX.
Commercial support: For requesting an additional trade policy, additional environment, franchise account, or user change.