When the amount paid for an order is refunded to the customer, VTEX automatically sends an email to that customer, notifying them that the refund was successful. You can disable or customize the template for this email in the Message Center.
Template customization
To do this, enter the Message Center and search for the Order Refund Customer template. Or search for the template key: vtexcommerce-order-refunded. Read our Message Center guide to learn how to customize transactional email templates.
Email trigger event
The refunded order email is triggered when the store sends a return invoice notification. This sending takes place through the API call Order Invoice Notification, with the type field containing the value input.
In the Admin, this event is triggered when the Return items button is clicked on the order details screen.