{"section":"tutorials","requestedLocale":"en","requestedSlug":"audit-overview","locale":"en","slug":"audit-overview","path":"docs/en/tutorials/vtex-cx-platform/audit/audit-overview.md","branch":"main","content":"**Audit** is the module where you analyze and review the conversations between your artificial intelligence (AI) agent and customers. You can track each interaction individually, checking its status, reviewing customer feedback, and viewing the complete conversation history to understand what happened, message by message.\n\n**Audit** has two tabs:\n\n- **Conversations:** Page where you can view the conversations between your agent and your customers via WhatsApp. To learn more, see the article [Audit: Conversations](https://help.vtex.com/en/tutorial/audit-conversations).\n- **Improvement backlog:** Tool that helps diagnose recurring failures and suggests improvements. To learn more, see the [Audit: Improvements Backlog](https://help.vtex.com/docs/tutorials/audit-improvements-backlog) article.\n\n> ⚠️ The Audit module is an analysis tool, not a support tool. If you want to view interactions in real time, go to Live Desk. To learn more about Live Desk, see our article [Live Desk: Overview](https://help.vtex.com/tutorial/live-desk-overview)."}